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GoldEmbrace Home & Lifestyle Care Cancellation and Refund Policy

We understand that life happens, and sometimes plans need to change. While we aim to be flexible, we also value our caregivers' time. Please review our cancellation and rescheduling policy to avoid any unnecessary fees.

📅 Standard Cancellations (More Than 72 Hours Before Appointment)

✔ Cancellations made at least 72 hours in advance will receive a full refund or credit toward a future service.
✔ No cancellation fee applies.

🔄 Rescheduling (48-72 Hours Before Appointment)

✔ Rescheduling within 48-72 hours of the appointment incurs a $20 rescheduling fee.
✔ First-time clients receive a one-time waiver of this fee as a goodwill gesture.

⚠️ Late Cancellations (Less Than 48 Hours Before Appointment)

✔ Cancellations made within 48 hours of the scheduled service are 50% non-refundable.
✔ However, 25% of your deposit can be applied to a future booking within 30 days.
✔ If a reschedule is not completed within 30 days, the deposit will be forfeited.

🚨 Same-Day Cancellations & No-Shows

✔ If you cancel on the same day or fail to show up, your deposit is non-refundable.
✔ However, if a documented emergency occurs (e.g., hospitalization), you may reschedule once for a $30 rebooking fee.

❗ Exceptions for Extreme Circumstances

✔ We understand that emergencies are unavoidable. If you have a verifiable emergency, please contact us as soon as possible.
✔ We evaluate situations case-by-case to determine if additional flexibility is available.

📞 How to Cancel or Reschedule

✔ All cancellations and rescheduling requests must be made via phone, text, or email to ensure timely processing and confirmation by staff.

By booking with GoldEmbrace Home & Lifestyle Care, you acknowledge and agree to this policy. Our goal is to provide exceptional service while respecting the time and commitment of our caregivers.

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