Payment Instructions

GoldEmbrace Home & Lifestyle Care Payment Instructions

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Thank you for choosing GoldEmbrace Home & Lifestyle Care! Below are the details for making payments, deposits, and understanding our refund and cancellation policy.

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Deposit Requirement:

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1. A 25% deposit is required at the time of booking to secure your appointment.

2. The remaining balance must be Paid in Full at least 24 hours Prior to the Scheduled Service Appointment to avoid cancellations.

3. Payments can be made through any of the listed payment methods.

Accepted Payment Methods:

​✅ Pay Direct through Invoice​

​✅ Zelle – Send payments using goldembracecare@gmail.com

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✅ CashApp: $GoldEmbraceCare

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​​​✅ Venmo: @GoldEmbraceCare

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✅ PayPal: paypal.me/GoldEmbraceCare 

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Cancellation & Refund Policy: 

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We understand that life happens, and sometimes plans change. Our goal is to be flexible while ensuring that our caregivers’ time is valued.

Please review our cancellation and rescheduling policy carefully to avoid any unnecessary fees.

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Quick Cancellation Summary:

1. 72+ hours: Full refund

2. 48-72 hours: $20 reschedule fee (one-time waiver for first-time clients!)

3. Less than 48 hours: 50% refund

4. Same-day/no-show: No refund (except for documented emergencies)

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Standard Cancellations (More Than 72 Hours Before Appointment)

1. Cancellations made at least 72 hours in advance will receive a full refund or credit toward a future service.

2. No cancellation fee applies.

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Rescheduling (48-72 Hours Before Appointment)

1. If you need to reschedule within 48-72 hours of your appointment, a $20 rescheduling fee will apply.

2. First-time clients receive a one-time waiver of this rescheduling fee as a goodwill gesture!

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Late Cancellations (Less Than 48 Hours Before Appointment)

1. If you cancel within 48 hours of your scheduled service, 50% of your payment is non-refundable.

2. However, 25% of your deposit can be applied to a future booking within 30 days.

3. If a reschedule is not completed within 30 days, the deposit will be forfeited.

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Same-Day Cancellations & No-Shows

1. If you cancel on the same day as your appointment or do not show up, your deposit is non-refundable.

2. However, if a documented emergency occurs (e.g., hospitalization), you may reschedule once for a $30 rebooking fee.

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Exceptions for Extreme Circumstances

1. We understand that certain emergencies are unavoidable. If you have a verifiable emergency, we encourage you to contact us as soon as possible.

2. We will evaluate situations on a case-by-case basis to determine if any additional flexibility is available.

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How to Cancel or Reschedule

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1. Cancellations and rescheduling requests must be made via phone, text, or email to ensure timely processing and confirmed with staff.

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By booking with GoldEmbrace Home & Lifestyle Care, you acknowledge and agree to this policy. Our goal is to provide excellent service while respecting the time and commitment of our caregivers.

Accepted Payment Methods:

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✅ Zelle – Send payments using goldembracecare@gmail.com

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✅ CashApp: $GoldEmbraceCare 

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✅ Venmo: @GoldEmbraceCare 

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✅ PayPal: paypal.me/GoldEmbraceCare 

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Gratuities: Gratuities are never expected but always appreciated.

You may include a tip via your chosen payment method.

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For any questions regarding payments, deposits, or cancellations, please contact us at support@goldembracecare.com or (407) 900-0770.

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Thank you for trusting us to provide compassionate care!

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