Frequently Asked Questions (FAQs)

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General Services

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❓ What services does GoldEmbrace Home & Lifestyle Care offer?

✅ We provide companion care, personal assistance, errands, pet care, and everyday support to help our clients maintain independence and quality of life.

 

❓ Do you only serve seniors?

 

✅ No! While we specialize in senior care, we assist anyone who needs extra support, including individuals with disabilities, busy professionals, and families.

 

❓ Do you offer one-time services or only ongoing care?

 

✅ We offer both one-time and recurring services! Whether you need help for a single day or ongoing support, we’re here to assist.

 

❓ Can you provide transportation to appointments?

 

✅ Yes! We can accompany you to medical appointments, grocery stores, social outings, and more to ensure you get where you need to go safely.

 

❓ Do you assist with technology, like setting up a phone or computer?

 

✅ Yes! We help with basic tech support, including setting up devices, explaining how to use apps, and troubleshooting common issues.

 

Booking & Scheduling

 

❓ Do I need to book in advance?

 

✅ We recommend booking at least 24-48 hours in advance to ensure availability. Same-day requests may be accommodated based on our schedule.

 

❓ Can I schedule a recurring service?

 

✅ Yes! We offer weekly, bi-weekly, and customized scheduling options to fit your needs.

 

❓ Can I book services for my loved one if I live out of town?

 

✅ Absolutely! We work with family members and caregivers to arrange services for loved ones who need assistance.

 

❓ How do I cancel or reschedule an appointment?

 

✅ You can cancel or reschedule via phone, text, or email. We recommend notifying us as early as possible to avoid fees.

 

Cancellation & Rescheduling Policy

 

❓ What is your cancellation policy?

 

✅ We understand that plans change. Our policy ensures fairness for both clients and caregivers:

• Cancellations made 72+ hours before the appointment → Full refund or credit, no fee.

• Rescheduling 48-72 hours before the appointment → $20 rescheduling fee (waived for first-time clients).

• Cancellations within 48 hours → 50% of payment is non-refundable, but 25% may be applied to a future booking within 14 days.

• Same-day cancellations or no-shows → Payment is non-refundable. A $30 rebooking fee applies for verified emergencies.

 

❓ What if I have an emergency?

 

✅ If you experience a verifiable emergency (e.g., hospitalization), please contact us ASAP. We evaluate emergencies on a case-by-case basis to determine if flexibility is possible.

 

Payments & Policies

 

❓ What payment methods do you accept?

 

✅ We accept Cash App, Zelle, Venmo, Meta Pay (Facebook & Instagram), and PayPal.

 

❓ Are services covered by insurance?

 

✅ At this time, we are private pay only. However, we can provide documentation for reimbursement if applicable.

 

❓ Do you offer gift cards or prepaid service packages?

 

✅ Yes! Gift cards and prepaid service packages are available—perfect for loved ones who need extra support.

 

Trust & Security

 

❓ Is GoldEmbrace insured?

 

✅ Yes, we are a legally registered and insured business, ensuring you receive professional and reliable care.

❓ Can I meet my caregiver before booking?

 

✅ We prioritize personal connections! If requested, we can arrange an introduction or consultation before starting services.

 

❓ How do you ensure privacy and confidentiality?

 

✅ We take privacy seriously! All client information is strictly confidential, and we never share details without permission.

 

Miscellaneous

 

❓ Do you offer holiday or weekend services?

 

✅ Yes, we operate on weekends and holidays, though availability may be limited—book early to secure your spot!

 

❓ How can I stay updated on new services and promotions?

 

✅ Follow us on Facebook, Instagram, and LinkedIn for updates, special offers, and helpful tips!